The wizdom.ai Toolbar is always present under 'Add-Ins' (and when I re-install Mendeley, the Mendeley toolbar appears below the wizdom.ai Toolbar). under this menu it says 'checked items are currently loaded') however, it is automatically loaded (and checked again) whenever I open Word). under 'Tools' -> 'Templates and Add-Ins' it is listed as 'wisdom.ai.dotm' under 'Global Templates and Add-Ins' despite uninstalling, deleting, and removing anything related from my computer.

Wizdom.ai was useless and I subsequently tried to delete it but have never been successful in fully deleting it (ie. I previously installed the wizdom.ai Microsoft Word plugin by Colwiz on my MacBook and the issues seem to have started around that time and I suspect this app may be the cause of the issue (but I am in medicine and definitely not an IT person). and have not been able to fix this issue. I have attempted restarting, re-installing Mendeley, etc. The error message 'Mendeley Word Plugin Problem: Bad file name or number ( 52) in MendeleyPlugin' frequently pops up now however, there are no useful solutions to my issue on the Mendeley support page. I just purchased a new MacBook Air however, this issue still exists. I previously used the Mendeley desktop app and Word Plugin for all of my research/referencing needs without issues however, I have recently been completely unable to insert citations in word documents.

Mendeley plugin for word on mac